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Privacy policy

Last updated:September 7, 2026.

NOVERA d.o.o. respects your privacy and processes personal data in accordance with the Personal Data Protection Law of Bosnia and Herzegovina and the General Data Protection Regulation (GDPR), where applicable.

1. Data controller

Data controller: NOVERA d.o.o., Jovana Bijelića bb, 78000 Banja Luka, Bosnia and Herzegovina.

Privacy contact: info@noverabl.com.

2. What data we collect

We may collect the following categories of data:

  • Contact details you provide (name, email, phone, message content).
  • Technical visit data (IP address, device type, browser, visit time).
  • Site usage data via cookies — see our Cookie Policy for details.

3. Purpose of processing

We process your data for the following purposes:

  • Responding to your inquiries and providing transport, logistics, and vehicle trading services.
  • Communication with existing and potential clients.
  • Improving website functionality and security.
  • Compliance with legal obligations.

4. Legal basis

We process data based on your consent, contract performance or pre-contractual steps, legitimate interest (e.g. site security), or legal obligation.

5. Retention and sharing

We retain data as long as necessary for the purpose of processing or as required by law.

We do not sell data to third parties. We may share it with trusted service providers (e.g. hosting) who are contractually bound to protect data.

6. Your rights

You have the right to:

  • request access, correction, or deletion of your data;
  • restrict or object to processing;
  • withdraw consent at any time;
  • file a complaint with the competent data protection authority.

7. Security

We apply appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse.

8. Policy changes

We may update this policy from time to time. We recommend reviewing it regularly. The date of the last update is shown at the top of this page.